Black Boy Lux

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Terms and Conditions

Blackboy Lux Terms and Conditions

1. Introduction

Welcome to Blackboy Lux. By accessing or using our website and services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully. If you do not agree with these terms, you must not use our services.

2. Definitions

"Company," "we," "us," or "our" refers to Blackboy Lux.
"Customer," "you," or "your" refers to the person or entity using our website and purchasing products from Blackboy Lux.
"Products" refers to the luxury home fragrance items, including but not limited to candles and diffuser oils, available for purchase on our website.

3. Use of Our Website

You must be at least 18 years old to use our website or make a purchase.
You agree not to use our website for any unlawful or prohibited purpose.
You must not engage in any activity that could damage, disable, overburden, or impair the website or interfere with any other party's use of the website.

4. Account Registration

To purchase products, you may be required to create an account. You agree to provide accurate and complete information and to keep this information updated.
You are responsible for maintaining the confidentiality of your account login details and for all activities that occur under your account.
We reserve the right to suspend or terminate your account at any time if we suspect unauthorized use.

5. Orders and Payment

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order at any time for any reason, including but not limited to product availability, errors in the description or price of the product, or any other issue with your order.
Prices for our products are subject to change without notice. We will not be liable for any price changes.
Payment must be made at the time of purchase. We accept [list payment methods]. You agree to pay all charges associated with your order, including applicable taxes and shipping fees.

6. Shipping and Delivery

We will make every effort to ship your order within the estimated delivery times, but we are not responsible for delays due to factors beyond our control.
Shipping costs and options will be provided at checkout. We are not responsible for any customs fees or import duties that may apply to international orders.
Risk of loss and title for products pass to you upon our delivery to the carrier.

7. Returns and Exchanges

Please refer to our Return & Exchange Policy for detailed information on how to return or exchange a product.
We reserve the right to refuse returns or exchanges that do not meet the conditions outlined in our Return & Exchange Policy.

8. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Blackboy Lux and is protected by copyright, trademark, and other intellectual property laws.
You may not reproduce, distribute, or create derivative works from any part of our website without our express written permission.

9. Limitation of Liability

To the fullest extent permitted by law, Blackboy Lux shall not be liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use our products or website.
Our total liability to you for any claim arising out of or relating to these Terms and Conditions or your use of our products shall not exceed the amount you paid for the products.

10. Indemnification

You agree to indemnify, defend, and hold harmless Blackboy Lux, its officers, directors, employees, and agents from any claims, liabilities, damages, and expenses (including legal fees) arising from your use of our website or products, your violation of these Terms and Conditions, or your infringement of any third-party rights.

11. Privacy Policy

Your use of our website is also governed by our Privacy Policy. Please review our Privacy Policy to understand our practices regarding your personal information.

12. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of [Your State/Country], without regard to its conflict of law principles.
Any legal action or proceeding arising out of or related to these Terms and Conditions shall be brought exclusively in the courts of [Your State/Country].

13. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Any changes will be posted on this page, and the "Last Updated" date will be revised accordingly. It is your responsibility to review these terms regularly.
Your continued use of our website or purchase of our products after any changes constitutes your acceptance of the revised Terms and Conditions.

14. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us at [customer service email or phone number].

Return and Refund Policy

**1. Returns Eligibility

We accept returns on unopened and unused products within 30 days of the purchase date.
Items must be in their original packaging and condition, free from any damages, odors, or signs of use.
Proof of purchase is required for all returns.

2. Non-Returnable Items

For hygiene and safety reasons, we do not accept returns on used candles, oils, or any other fragrance products.
Gift cards, promotional items, and final sale products are not eligible for returns.

**3. Return Process

To initiate a return, please contact our Customer Service team at Blackboylux@outlook.com with your order number and the reason for the return.
Once your return is approved, you will receive a return authorization number and instructions on how to send your item back to us.
Return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our part (e.g., incorrect or defective item received).

**4. Exchanges

There is no exchange policy at this moment

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Shipping costs are non-refundable, and any promotional discounts will be deducted from the refund amount.

**6. Damaged or Defective Products

If you receive a damaged or defective product, please notify us within 48 hours of delivery.
Provide photos of the damaged or defective product, and we will arrange a replacement or refund.

**7. Lost or Stolen Packages

We are not responsible for packages that are lost or stolen after delivery confirmation.
We recommend selecting a delivery option that requires a signature upon receipt for high-value orders.

**8. Gifts

If the item was marked as a gift at the time of purchase and shipped directly to you, you’ll receive a gift credit for the value of your return.
Once the returned item is received, a gift certificate will be mailed to you.

**9. Contact Information

For all returns, exchanges, or inquiries, please reach out to us at [customer service email or phone number].